Customer Service Jobs – The Top 5 Skills You Need

Customer service jobs may seem easy, but they can actually be some of the most demanding jobs out there. Here are some qualities and skills needed to work a customer service job.

Friendly Attitude
Customers are clearly the heart and soul of any customer service job, so it’s important to be able to work well with others and have a friendly attitude at all times. No matter how disgruntled a customer may be, it’s important to always be kind and attentive, and show them you’re only there to help.

Good Communication
Communication is very important in the service industry, whether you’re writing a customer an email or speaking with them face-to-face. Always speak in an upbeat and positive tone when working with a customer, so you can connect with them. Even if a customer is annoying, never talk to a customer with sarcasm or anger.

Problem-Solving Skills
You should be dedicated to the customer’s problem and helping them solve it when working at a customer service job. Knowing the right kinds of questions to ask will be a crucial skill when it comes to solving a customer’s problem quickly and effectively. You also need to be clear on what the customer’s problem is and how they want you to solve it.

Customer service isn’t always full of happy, fully-satisfied people — there are always customers who will be upset, disappointed and possibly angry with you, even when you’re doing your best. It’s important to be professional with customers at all times, even when they’re out of line. Always retain your friendly, professional demeanor at all times when working with customers.

Ability to Multitask
Especially in a retail environment, the ability to multitask is very important. Helping multiple customers while performing other various job duties can be difficult if you aren’t good at prioritizing tasks.